FAQs

What kind of packaging you do you use?

Items come gift wrapped in recyclable tissue paper and Kraft envelopes or recyclable boxes.

Will you send me tonnes of emails if I buy something?

We are Londoners and thus understand how people feel about unsolicited conversations. So when you order from House of Catford we will follow GDPR rules and not sign you up to things you didn’t agree to or spam you with loads of emails.

We will send an order confirmation email and ask if you’d like to join our newsletter to hear all the Catford chat twice a month. We will only contact you further if there is a delay on your order or an item is out of stock.

I have allergies or intolerances, what should I do?

You are ultimately responsible for checking for allergens or potential intolerance yourself against our products. But to help you out we’ve clearly labelled the ingredients on our food, drink and bodycare.

We cannot be held liable for any reactions you may have to products you bought at your own risk.

Why did you change your name from Catford Cornucopia?

Like Marathon, Opal Fruits and Prince, our name change was a big deal! It links to our sibling site www.houseoflewisham.com It has absolutely nothing to do with the fact that after 2 years people still struggled to spell and pronounce cornucopia. Absolutely nothing. Nada. Nish.

How can I pay for my items?

Payments on our online store are processed by Stripe or by PayPal, you can choose your preference at checkout.  Each provider offers the highest level of payment security and will never share your information with anyone.  We do not have access to or store your payment details in any way. 

I love my House of Catford items! How do I show them off?

We love when people love their Catford items so feel free to tag us in to your social media. We are @houseofcatford on Instagram, Twitter and Facebook. We’d love to see how you wear your merch or how far around the world Catford merchandise travels!

Any other questions?

Please get in touch, we’d love to hear from you!